Hoobuy Insurance & Claims: Protection for High-Value Purchases

2026-01-27

When using a purchasing agent for luxury items, electronics, or other high-value goods, security is paramount. Hoobuy's insurance service provides customers with peace of mind, safeguarding their investments throughout the complex international shipping journey.

Comprehensive Coverage

Hoobuy's insurance policy is specifically designed for agent purchases and covers key risks:

  • Loss or Complete Damage:
  • Partial Damage:
  • Customs Seizure or Confiscation:
  • Major Shipping Delays:

Important:

The Claims Process: Step-by-Step

In the unfortunate event of an issue, Hoobuy's claims process is structured to be clear and efficient.

Step 1: Immediate Notification

You must notify Hoobuy Customer Support within 7 business days

Step 2: Documentation & Evidence

Gather and submit all required evidence via Hoobuy's claims portal. This typically includes:

  • Clear photos/video of the damaged item and its packaging from all angles.
  • A copy of the original purchase invoice and Hoobuy order number.
  • The shipping waybill and tracking information.
  • Any official communication from the carrier regarding damage or loss.

Step 3: Claims Assessment

Hoobuy's insurance team will review your claim and evidence, often in consultation with the logistics carrier. This process can take 5 to 15 business days. They may request additional information.

Step 4: Resolution & Payout

Once approved, you will receive a resolution offer. Payouts are generally processed as:

  • Refund:
  • Replacement:

Final settlement is usually completed within 30 business days

Key Tips for a Smooth Experience

Always Opt-In:

Inspect Upon Delivery:

Understand the Policy:

Maintain Records:

Hoobuy's insurance service transforms the high-stakes world of international代购 into a secure and reliable shopping experience, ensuring that your valued purchases are protected every step of the way.